Terms of sale
Terms of sale
Last updated: 1 October 2026
These terms apply to purchases made at https://marloweandjames.com. When you place an order, you confirm that you have read and accepted them. They are written to sit alongside the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
1. Who you are buying from
Jefferson Cortés, trading as Marlowe & James
Micro-entreprise (sole trader, France)
SIRET: 844 465 005 00016
VAT not applicable – Article 293 B of the French General Tax Code.
Business address: 64 Rue de l'Égalité, 92130 Issy-les-Moulineaux, France
Email: contact.marloweandjames@gmail.com
Phone: +33 7 56 92 42 99
2. Our pieces
Every product page shows a description, the key details and the price. We do our best to show each piece as it really is, but colours can look a little different depending on your screen and the light. That doesn't affect your rights if a piece is faulty or doesn't match its description.
3. Prices and GST
Prices are shown in Australian dollars (AUD). Where GST applies, it is included in the price shown. The full total, including shipping, is shown before you pay. The price shown when you confirm your order is the price you pay.
4. Payment
You pay through our secure checkout, using the payment methods shown there. Payments are handled by secure payment providers. We never see or store your full card details.
5. Your order
Once you place an order you will receive a confirmation email. We start preparing your order when payment is confirmed. If we suspect fraud or spot an obvious pricing error, we may cancel an order. If we do, we will let you know and refund anything you have paid.
6. Shipping and delivery
Shipping is free across Australia. Orders are processed in 1–2 business days and delivered in an estimated 6–12 business days. More detail is in our Shipping policy.
7. Our 30-day guarantee
If you aren't completely happy, you can return your order within 30 days of receiving it. This is our own promise to you and it is in addition to your rights under the Australian Consumer Law. See our Returns and refunds page for how it works.
8. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Questions and complaints
Please talk to us first at contact.marloweandjames@gmail.com. We would like to put things right. If you are still not satisfied, you can contact your state or territory consumer protection agency or the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.
10. Your personal information
We handle your information as described in our Privacy policy.
11. Governing law
For customers in Australia, these terms are governed by the laws of Australia and the state or territory where you live. Nothing in these terms limits the rights the law gives you.
Returns and refunds
Last updated: 8 October 2026
We want you to love what you ordered. If you don't, we will do our best to make it right.
1. Our 30-day guarantee
If you aren't completely happy, you can return your order within 30 days of receiving it for a refund. This is a promise we make voluntarily, on top of your legal rights.
2. A note on cooling-off periods
In Australia there is no general cooling-off period that lets you cancel an online purchase just because you changed your mind. That is why our 30-day guarantee matters: it is our way of giving you that peace of mind.
3. Your statutory rights (Australian Consumer Law)
Separately from our guarantee, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a piece arrives faulty, is not of acceptable quality, does not match its description or is not fit for the purpose we described, you are entitled to a repair, replacement or refund, and in the case of a major failure you can choose a replacement or a refund. These rights apply whether or not the 30-day window has passed, and the remedy will not cost you anything.
4. Condition of your piece (30-day guarantee)
Unworn and in its original condition;
With all tags attached;
In its original packaging where possible.
You are welcome to try a piece on to check the fit and feel.
5. How to return something
Email contact.marloweandjames@gmail.com with your order number.
We will email you the return instructions and the return address.
Post your piece with a tracked service and keep your receipt.
Please contact us before sending anything back.
6. Return freight
30-day guarantee returns (change of mind, fit or preference): the return shipping cost is paid by you.
Faulty, damaged, incorrect or not-as-described items: we cover the return cost.
7. Refunds
Once we have received and checked your return, we will refund you to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it on your statement.
8. Exchanges
Would you like a different size or style? Just ask. Exchanges are subject to stock availability.
9. Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Privacy policy
Last updated: 8 October 2026
At Marlowe & James we treat your personal information with care. This page explains what we collect, why, and the choices you have. We aim to handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who is responsible
Jefferson Cortés, trading as Marlowe & James, Micro-entreprise (sole trader, France), 64 Rue de l'Égalité, 92130 Issy-les-Moulineaux, France. SIRET: 844 465 005 00016. VAT not applicable – Article 293 B of the French General Tax Code. Phone: +33 7 56 92 42 99.
Privacy contact: contact.marloweandjames@gmail.com.
2. What we collect and why
Orders and delivery (name, address, email, phone, items ordered): to fulfil your purchase.
Payment and fraud prevention: to process your payment securely. We do not see or store your full card details.
Accounting and tax records: to meet our legal obligations.
Newsletter and marketing: only with your consent. You can unsubscribe at any time.
Analytics and advertising (such as Meta Pixel and Google Analytics, where used): to understand how the site is used and to show relevant ads.
Customer support: to answer your questions and resolve issues.
We collect most information directly from you. We also collect some automatically, such as your IP address, device and browsing information, through cookies and similar tools.
The app we use to manage privacy requests records your IP address and, where relevant, your email, to log your consents and track your requests.
3. How long we keep it
We keep personal information only as long as we need it for these purposes or as the law requires.
Account and order data: while your account is active, then as long as needed for legal and accounting purposes.
Accounting and tax records: for the period required by law (up to 7 years).
Customer support messages: up to 3 years after your last contact.
Cookies: for the lifetime stated by each cookie, generally between a few minutes and 24 months.
4. Who we share it with, and overseas disclosure
We use trusted providers who handle information for us: our e-commerce platform (Shopify), payment providers, delivery carriers, advertising platforms (Meta) and analytics tools (such as Google Analytics, if installed). Many of these are located overseas, including in Canada, the United States and Ireland, and we are based in France. Before disclosing information overseas we take reasonable steps to make sure the recipient handles it consistently with the APPs (APP 8). We do not sell your personal information.
5. Marketing
We only send marketing emails if you have opted in, and every message includes an unsubscribe link. You can also ask us to stop at any time.
6. Cookies
Non-essential cookies (analytics and advertising, such as Meta Pixel and Google Analytics) stay off until you consent. You can accept all, decline non-essential cookies or choose by category using the "Cookies" link in the footer, and you can change your mind at any time.
7. Access and correction
You can ask to see the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete (APPs 12 and 13). To protect you, we may ask you to confirm your identity first. Write to contact.marloweandjames@gmail.com. There is no charge to make a request, and we will respond within a reasonable time (generally within 30 days). If we can't give you access or can't make a correction, we will explain why.
8. Security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
9. Making a complaint
If you have a concern about how we have handled your personal information, please write to us at contact.marloweandjames@gmail.com and we will respond promptly. If you are not satisfied with our response, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
10. Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
11. Contact
contact.marloweandjames@gmail.com – Contact form
Shipping policy
Last updated: 12 October 2026
Free shipping
Every order ships free across Australia, with no minimum spend.
Delivery time
Order processing: 1–2 business days.
Estimated delivery: 6–12 business days once your order has been dispatched.
Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays, or during busy sale periods, may take slightly longer to process. Delivery times are estimates, not guarantees, and can vary depending on your location and factors outside our control, such as carrier delays or weather.
Tracking
Once your order has been dispatched, we will email you a tracking number and a link to follow your parcel. You can also check your order on our Track your order page.
Delivery address
We deliver to the address you enter at checkout, so please check it carefully before you pay. If an address is incorrect, or no one is available to receive the parcel, please contact us as soon as possible and we will help where we can. Addresses we can't deliver to won't appear as an option at checkout.
Late, lost or damaged parcels
If your order has not arrived after 14 business days from dispatch, or if it is lost or arrives damaged, please email contact.marloweandjames@gmail.com with your order number. We will sort it out in line with your rights under the Australian Consumer Law. It helps to check the packaging when your parcel arrives.
Contact information
We're always happy to hear from you.
Email: contact.marloweandjames@gmail.com
Phone: +33 7 56 92 42 99
Form: contact page
We reply within 1–2 business days (Monday to Friday).
Supplier: Jefferson Cortés, trading as Marlowe & James – Micro-entreprise (sole trader, France) – SIRET: 844 465 005 00016
Business address: 64 Rue de l'Égalité, 92130 Issy-les-Moulineaux, France
Legal notice
Last updated: 8 October 2026
This notice applies to https://marloweandjames.com (the "Site"). By using the Site, you confirm that you have read and accepted it.
1. Publisher
The Site is published and operated by:
Jefferson Cortés, trading as Marlowe & James
Micro-entreprise (sole trader, France)
SIRET: 844 465 005 00016
VAT not applicable – Article 293 B of the French General Tax Code.
Business address:
64 Rue de l'Égalité
92130 Issy-les-Moulineaux
France
Email: contact.marloweandjames@gmail.com
Phone: +33 7 56 92 42 99
2. Hosting
The Site is hosted by Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada – https://www.shopify.com
3. Access to the Site
We do our best to keep the Site available, but access may occasionally be paused for maintenance, updates or unforeseen events. Marlowe & James is not responsible for temporary interruptions.
4. Intellectual property
Unless stated otherwise, all content on the Site (text, images, video, graphics, logos, icons, layout and design) belongs to Marlowe & James or its licensors and is protected by copyright and other intellectual property laws, including the Copyright Act 1968 (Cth). Please do not reproduce, distribute, modify or use it commercially, in whole or in part, without our written permission.
5. Personal information
We collect and handle personal information as described in our Privacy policy, which explains how to request access or correction or make a complaint.
6. Cookies
Information about cookies and your consent choices is available in the Site's cookie notice, and you can change your preferences at any time.
7. Liability
We take care to keep the information on the Site accurate and up to date, but we can't promise it is always free of errors or omissions. To the extent the law allows, Marlowe & James is not liable for temporary outages, technical faults, indirect loss from using the Site, or third-party content. Nothing in this notice excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
8. Governing law
For customers in Australia, this notice is governed by the laws of Australia and the state or territory where you live. Nothing here limits the rights the law gives you.
9. More information
Please see our Terms of sale, Privacy policy, and Returns and refunds pages, available in the footer of the Site.