Privacy policy (Australia)
At Marlowe & James, protecting your personal information is a priority. This page explains how we handle your personal information, what your rights are and how to exercise them, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Australian Consumer Law.
Data controller and publisher information
Jefferson Cortés, trading as Marlowe & James, Micro-entreprise (sole trader, France), 64 rue de l'Égalité, 92130 Issy-les-Moulineaux, France. SIRET: 844 465 005 00016. VAT not applicable – Article 293 B of the French General Tax Code. Phone: +33 7 56 92 42 99.
Privacy contact: contact.marloweandjames@gmail.com.
Consent and tracking tool The app we use to manage compliance with privacy laws collects your IP address and, where applicable, your email to manage your consents, keep a record of your choices and track your requests.
What information we collect and why We collect and use personal information for the following purposes: order and delivery (to fulfil your contract); payment processing and fraud prevention (to fulfil your contract, our legitimate business interests or legal obligations); accounting and tax records (legal obligation, including GST); newsletter and marketing communications (your consent, in line with the Spam Act 2003); analytics and advertising, including tools such as Meta Pixel and Google Analytics where used (your consent, where required); customer service (to fulfil your contract or our legitimate business interests).
We keep information only as long as needed for these purposes and in line with applicable record-keeping requirements.
Who we share your information with To run the shop, we work with service providers who may handle information on our behalf, including our e-commerce platform (Shopify), payment providers, advertising platforms (Meta) and analytics tools (for example Google Analytics, if installed). Some of these providers are located outside Australia, including in the United States, Canada and France. Where we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in line with the APPs (APP 8).
Identity verification For your security, we may ask you to confirm your identity before acting on a request (by confirmation email or information matching your account).
Your rights under the Privacy Act and the APPs
Access — ask what personal information we hold about you and receive a copy (APP 12).
Correction — ask us to correct information that is inaccurate, out of date, incomplete or misleading (APP 13).
Anonymity and pseudonymity — where practicable, deal with us without identifying yourself (APP 2).
Withdrawing consent and opting out of marketing — withdraw your consent at any time, and unsubscribe from marketing messages using the link in every message (APP 7).
Information about disclosure — find out who we share your information with.
Some information must be kept where the law requires it (for example accounting and tax records or fraud prevention), even if you close your account.
To exercise any of these rights: contact.marloweandjames@gmail.com.
Response time and conditions We respond to requests free of charge and within a reasonable period, generally within 30 days. We may refuse a request in the limited circumstances the Privacy Act allows, and will explain why if we do.
Cookie management Non-essential cookies, including analytics and advertising trackers such as Meta Pixel and Google Analytics, are turned off by default until you consent. You can accept all, decline the non-essential ones or choose by category through the "Cookies" link in the footer, and you can withdraw your consent at any time.
Complaints If you think we have not handled your personal information properly, please contact us first so we can try to fix it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.
Dedicated contact contact.marloweandjames@gmail.com — Contact form
This page explains how we handle your personal information and the rights you have.