Frequently asked questions

We're here to help with your questions.

1. Do you offer free shipping?
Yes. All orders ship free across Australia, with no minimum spend.

2. How long does shipping take?
Orders are typically processed within 1–2 business days after being placed. Once your order has shipped, you'll receive an email with a tracking number, and you can follow it on the Track my order page.

3. Do you deliver to my address?
If you can complete your order at checkout, we deliver to your address. Locations we can't serve don't appear as an option at checkout.

4. What is your returns and refunds policy?
We offer a 30-day guarantee: if you're not completely happy, let us know and we'll look after your return. Items must be in their original condition, unworn and with all tags attached. Your rights under the Australian Consumer Law, including the consumer guarantees for faulty goods, always apply and are not limited by our guarantee. More details in our Returns & refunds policy.

5. What payment methods do you accept?
We offer secure checkout, with the payment options available at checkout.

6. I have another question.
Write to us on the contact page or at contact.marloweandjames@gmail.com. We reply as soon as we can.