Shipping policy

Shipping policy

Last updated: 1 October 2026

Free shipping

Every order ships free across Australia, with no minimum spend.

Delivery time

Order processing: 1–2 business days.
Estimated delivery: 6–12 business days once your order has been dispatched.

Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays, or during busy sale periods, may take slightly longer to process. Delivery times are estimates, not guarantees, and can vary depending on your location and factors outside our control, such as carrier delays or weather.

Tracking

Once your order has been dispatched, we will email you a tracking number and a link to follow your parcel. You can also check your order on our Track your order page.

Delivery address

We deliver to the address you enter at checkout, so please check it carefully before you pay. If an address is incorrect, or no one is available to receive the parcel, please contact us as soon as possible and we will help where we can. Addresses we can't deliver to won't appear as an option at checkout.

Late, lost or damaged parcels

If your order has not arrived after 14 business days from dispatch, or if it is lost or arrives damaged, please email contact.marloweandjames@gmail.com with your order number. We will sort it out in line with your rights under the Australian Consumer Law. It helps to check the packaging when your parcel arrives.