Privacy policy

PRIVACY POLICY
Last updated: 11 February 2026

This Privacy Policy explains how Marlowe & James collects, uses, keeps and protects your personal information when you visit https://marloweandjames.com, create an account, make a purchase or contact us. We aim to handle your information in line with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs).

1. Who is responsible
Jefferson Cortes, trading as Marlowe & James, sole trader (micro-entreprise), France. SIRET: 844 465 005 00016. VAT not applicable - Article 293 B of the French General Tax Code.
Address: 64 Rue de l'Egalite, 92130 Issy-les-Moulineaux, France.
Email: contact.marloweandjames@gmail.com. Phone: +33 7 56 92 42 99.

2. What we collect and why
- Orders and delivery (name, address, email, phone, items ordered): to fulfil your purchase.
- Payment and fraud prevention: payments are processed by secure providers (such as Shopify Payments). We never see or store your full card details.
- Accounting and tax records: to meet our legal obligations.
- Newsletter and marketing: only with your consent, in line with the Unsolicited Electronic Messages Act 2007. You can unsubscribe at any time.
- Analytics and advertising (such as Meta Pixel and Google Analytics, where used): to understand how the site is used and to show relevant ads.
- Customer support: to answer your questions and resolve issues.
We collect most information directly from you. We also collect some automatically, such as IP address, device and browsing information, through cookies and similar tools.

3. How long we keep it
We keep personal information only as long as needed for these purposes or as the law requires. Account and order data: while your account is active, then as long as needed for legal and accounting purposes. Customer support messages: up to 3 years after your last contact. Cookies: for the lifetime stated by each cookie.

4. Who we share it with, and overseas disclosure
We use trusted providers: our e-commerce platform (Shopify), payment providers, delivery carriers, advertising platforms (Meta) and analytics tools. Many are located overseas, including in Canada, the United States and Ireland, and we are based in France. Before disclosing information overseas we take reasonable steps to make sure the recipient protects it in a way comparable to the Privacy Act 2020 (IPP 12). We do not sell your personal information.

5. Marketing
We only send marketing emails if you have opted in, and every message has an unsubscribe link.

6. Cookies
Non-essential cookies (analytics and advertising) stay off until you consent. You can accept all, decline non-essential cookies or choose by category using the "Cookies" link in the footer, and change your mind at any time.

7. Access and correction
You can ask to see the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete (IPPs 6 and 7). We may ask you to confirm your identity first. Write to contact.marloweandjames@gmail.com. There is no charge, and we respond as soon as reasonably practicable and within 20 working days. If we cannot give access or make a correction, we will explain why.

8. Security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. If a privacy breach is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.

9. Children
This site is not intended for people under 18.

10. Complaints
If you have a concern about how we handled your personal information, write to contact.marloweandjames@gmail.com and we will respond promptly. If you are not satisfied, you can complain to the Office of the Privacy Commissioner: https://www.privacy.org.nz.

11. Changes
We may update this policy from time to time. The date at the top shows when it was last changed.